1.   Grand Capital Hotel Privacy Policy

Grand Capital Hotel is dedicated to protecting the privacy of visitors to our website located at www.grandcapitalhotel.com.ng. This privacy policy (“Policy”) explains our policies and practices regarding the personal information we collect on the Grand Capital Hotel Site including the types of information collected and how it is used and shared.

  1. CONSENT TO THIS HOTEL GUEST PRIVACY POLICY

This Privacy Policy is part Grand Capital’s terms and conditions governing our hotel services. By accepting said terms and conditions, you expressly consent to this Privacy Policy.

Grand Capital Hotel may use your personal information for advertising purposes.

  1. COLLECTION OF INFORMATION

3.1. GRAND CAPITAL HOTEL SITE VISITORS

We sometimes collect information from visitors to our websites when they voluntarily provide it to us. For example, we may request your name, phone number and/or email address when you request information relating to resevations and bookings, or when you respond to one of our surveys.

If you send us an email we may retain your email (including the email address from which it was sent), our response(s) and any follow up communications that you send. This information may be used to assess the extent to which your questions or concerns were addressed.

We do not use cookies and hence, its not covered by our Policy.

3.2. GRAND CAPITAL HOTEL GUESTS

We maintain personal profiles for our guests containing preference and other information that they voluntarily provide to us. Examples of the types of voluntary information we may seek include room type preference, food and beverage, pillow type, destination and travelling and special preferences to enhance your experiences. On no ocassion do we share a guest’s preference profile with a Participating Organization when the guest books a stay at our partner hotel.

We may also collect non-personally identifiable information relating to guest, such as aggregated Hotel stay data, responses to surveys and/or promotional offers, communication preferences, travel patterns (e.g. frequency of travel, frequent destinations, etc)

3.3. CHILDREN

The Grand Capital Hotel Site is intended for users over the age of majority. We do not target or direct the services and articles towards children under the age of 13, and children under 13 should not provide personal information to Grand Capital Hotel Site.

We will use personal information provided by Visitors to Grand Capital Hotel site for the purpose it was provided and as otherwise disclosed to the Visitor at the time the information is provided.

4.2

4.4. INVITE FRIENDS

If you choose to use our invitation service to invite a friend to the Grand Capital Hotel Site, we may ask you for your friend’s name and email address so that we can automatically send your friend a one-time email inviting him or her to visit the Grand Capital Hotel Site. If we do, we store this information for the sole purpose of sending this one-time email and tracking the success of our invitation program.

Your friend may contact us at info@grandcapitalhotel.com.ng to request that we remove this information from our databases.

  1. SECURITY

The security of your personal information is important to us. We will take reasonable steps to protect the personal information collected from Grand Capital Hotel Site from loss, misuse and unauthorized access, disclosure, alteration and destruction. We, and the service providers maintaining or otherwise handling such personal information on our behalf, have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the personal information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Nevertheless, any information transmitted over the Internet may be subject to breaches of security and we cannot guarantee the security of information you send to or receive from us. Any electronic transmissions that you submit or accept are at your own risk. If you have any questions about security on our Hotel website.

  1. CHOICE

Visitors and guests have the choice not to complete and submit a personal profile to us and/or to opt out of receiving promotional electronic communications from us.

  1. CHANGES

We reserve the right to modify this Policy at any time, so please review it frequently. If we decide to change our privacy policy we will post those changes to this Policy.

  1. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, or if you want to review, correct, delete inaccuracies or change personal information about you then contact us via email info@grandcapitalhotel.com.ng. We will respond to your request at quick possible time.

Please note that in an effort to prevent the unauthorized disclosure of guests’ or visitors’ personal information, you may be required to provide proof of identity in order to access personal information. If, upon review, you wish to deactivate your profile or update your personal information, we will attempt to do so in a timely fashion. In some instances, however, information that you requested to be removed may be retained in certain files for a period of time in order to troubleshoot problems. In addition, some types of information may be stored indefinitely on backup systems or within log files due to technical constraints or financial or legal requirements. Therefore, you should not always expect that all of your personal information will be completely removed from our databases in response to your request.

  1. DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at info@grandcapitalhotel.com.ng. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Thank you.